Refund Policy
Last updated: February 2, 2026
We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
If you're looking to return or exchange your order, we offer returns within 60 days of purchase. You can return your product for a refund to the original payment method.
Conditions of Return
| Timeframe | Refund |
|---|---|
| Until 14 days before the event (end of March 18, KST) | 100% refund |
| Until 3 days before the event (end of March 29, KST) | 50% refund |
| Within 3 days of the event (after March 29, KST) | No refund |
Return Process
To return an item, email us at ask@protoville.xyz with your Order Number and return reason and our support team will be happy to assist you with the next steps.
Refunds
After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 3 days from the receipt of your item/s for your return to be processed.
Questions
For questions relating to our returns policy, please contact us at ask@protoville.xyz.